Melissa Barrett – Office Manager
Melissa has been with CCT since they opened the doors in 1989. At first she was bringing her child in for therapy then she became an employee. She is responsible for all new client intake and scheduling along with being the IT network administrator and oversees all client relations. Melissa is our official “floor traffic controller,” she always manages to combine our client’s needs, the needed therapist skills along with room availability to piece together the perfect match. After earning a Bachelor of Science in Biology from the University of Minnesota in 1987 she moved to the Seattle area because of the beauty of the Cascades and the Puget Sound. In her free time she teaches group fitness classes at a local gym and enjoys doing puzzles.
Vicki Ziebarth – Insurance Coordinator
Vicki Z. has worked in the front office assisting clients since 2001. She is our all-in-one insurance department: credentialing therapists, verifying your insurance benefits and authorizations, claim auditing and appeals. She is a local resident of 30+ years and a Western Washington University alumni. In Vicki’s free time she likes to play tennis, work in the garden and read a good book.
Rachelle Porter – Billing Coordinator
Rachelle joined CCT winter of 2015 and brings over a decade of medical and administrative experience to our office. Her focus is on invoicing claims, processing insurance reimbursements and reconciling client accounts. Rachelle also is our website administrator and keeps our photos and social media up to date. Having a nephew with Tuberous Sclerosis Complex and being involved in his experiences made coming to our clinic a perfect fit. On her leisure, Rachelle enjoys volunteering at her church, being with her family and her dog Pepper.
Jay Langille – Administrative Assistant
Jay recently joined CCT April of 2017 and brings knowledge of both medical and administrative experience. She is a Devry University graduate with a BA in Science and is also bilingual in Hindi. Her focus is on checking in our clients as well as being the main voice behind the phone. She also has many other assignments and is our all-around office assistant. Jay has two kids that are in the Everett school District and in her spare time she loves watching them play sports, as well as enjoying cooking, baking and watching her favorite Bollywood shows and movies.
Helene Hanson – Clinic Aide
Helene joined our family in January of 2014, bringing with her a degree in early childhood education. Before joining, Helene worked for the Bellevue school district and also owned and operated a child care located here in Bothell for 20 years. Behind the scenes, she assists with the everyday needs of our therapists which includes setting up therapy rooms and then breaking them down. Being our “Jill-of-All-Trades” Helene assists in keeping everything up and running, ordering arts and crafts and takes care of many clinic essentials. In her free time she works on her log cabin that her and her husband built on Whidbey Island. She also enjoys gardening and spending time with her family and friends.
Forest Cardenas – Office Support
Forest has been with CCT for over 7 years, coming in every few months to assist when the need has arisen. Although most haven’t had a chance to meet him personally, he can usually be found in our archiving room busy keeping our client records organized and our electronic records up-to-date. For our office to run smoothly in a busy clinic like ours, having Forest for occasional support is always appreciated. Outside of our office, Forest attends a local college, works at the Everett Xfinity Arena, and enjoys playing bass guitar and being with friends and family.